The Case of the Royal Wedding
This is a story that gives you a sense of some of the problems that we had in the early days of Twitter Ads. It’s based on a presentation I gave for Twitter’s “War Stories” series in 2015. I included screenshots and charts from that presentation that have more internal details than I would normally share since this happened 15 years ago and Twitter as a company no longer exists.
It was the spring of 2011 and love was in the air. And not just any type of love: royal love. The entire world was preparing for Prince William’s marriage to Miss Kate Middleton. Buckingham Palace had issued a 91-page press release with details about the motorcade, the wardrobe, the ceremony. On page 56 they wrote, “Twitter has said it may need to bring in extra servers to cope with the anticipated demand on that day.” This is just one more exhibit in the long history of the gap between royalty and reality; we said no such thing. We did, however, bring in one extra server just to be safe.

Biz posed in a joke photo suggesting we had indeed reserved extra capacity for the royal wedding. These were IT servers in the office, not our actual production servers. Photo by Troy Holden.
This was a different time at Twitter. We only showed ads in search results. Ads were only on twitter.com, not in our mobile clients. Promoted trends were our biggest source of ad revenue; they brought in a modest $30 million a year. There was only one worldwide promoted trend each day. But not everything was different. In 2011, we also wanted to make money. So we took the royal wedding and sold #RoyalWedding (Promoted) to SlimFast.

When you bought a promoted trend you were actually buying two things: placement at the top of the trending topics, and exclusive placement in search results for that trend. Exclusive means that you paid a flat rate and didn’t compete in an auction. Normally, the ad server runs an auction every time a users does a search to determine which ads to show. The winner is determined by advertisers’ bids and the predicted click-through rate. (The winner pays the runner-up’s bid for each engagement; it’s a Vickrey auction. It’s also more complicated than I remember now or understood then). To get your ads to show up, you pay more, have more engaging content, or buy exclusive placement and skip the auction. This way when someone clicked your trending topic, your ads were guaranteed to appear at the top of the results.
















Three shrubs I made at the beginning of the Summer of Shrub 2.0.